Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house known for its leather goods and accessible-luxury ready-to-wear. The brand is part of the Tapestry portfolio and combines New York heritage with contemporary design, operating global retail, wholesale and digital channels.

Role & Responsibilities

• Act as a front-line ambassador of the Coach brand, delivering elevated, personalized service consistent with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and tailored recommendations.
• Drive sales through cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Use mobile POS, clienteling tools and social selling platforms — including short-form video and live-stream demonstrations — to capture client data and encourage repeat purchases.
• Source new customers, follow up to close sales and support omni-channel transactions (in-store purchases, returns, exchanges, online pickups).
• Perform daily operational tasks including cash wrap, inventory processing, replenishment and basic visual merchandising while maintaining service standards.
• Maintain a clean, organized and stocked sales floor and stockroom; follow POS, retail policies and asset protection procedures.
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Assist teammates across functional areas and foster a collaborative, trust-based environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and maintain a professional demeanor on the floor.
• Meet physical requirements of the role: regularly lift at least 25 lbs (occasionally up to 50 lbs), bend, kneel and maneuver throughout sales and stock areas.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven POS operation and basic computer proficiency (iPad/laptop, Mobile POS); familiarity with walkie-talkie use and ability to read price/release sheets.
• Strong English proficiency required.
• Social-media savvy with experience in social selling, live-stream shopping or short-form video preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift and move inventory as specified.

Skills

Experience

Minimum 1+ years of sales experience; luxury retail experience is preferred. Combination of education and experience considered.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes craftsmanship, creativity and inclusivity, reflecting its New York heritage while operating within the Tapestry family of brands. The workplace values direct feedback, collaboration and continuous learning, with programs supporting diversity and employee development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.