Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods and contemporary accessories. As a member of the Tapestry portfolio, Coach operates within a global group of lifestyle brands and emphasizes creative direction, product craftsmanship and inclusive customer experiences.

Role & Responsibilities

• Act as a brand ambassador and deliver service consistent with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up.
• Drive sales through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Engage omni‑channel shoppers using mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture data and stimulate repeat purchases.
• Perform daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing, replenishment and visual merchandising.
• Support inventory cycles by receiving shipments, stocking merchandise and managing product movement between floor and stockroom.
• Maintain a clean, organized and well‑stocked sales floor and stockroom while following POS, retail policies and asset protection procedures.
• Assist teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training programs.
• Receive and act on feedback; maintain a calm, professional demeanor while adapting to changing business needs.
• Meet the physical requirements of the role, including regularly lifting at least 25 lbs (occasionally up to 50 lbs) and moving throughout the sales floor and stockroom.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven POS operation ability and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with clienteling practices and ability to capture and action customer data (follow‑up, CRM entries).
• Comfortable using walkie‑talkies and reading price/release sheets.
• Social media savvy with experience or interest in short‑form video, live‑stream shopping or video demos (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform physical duties required by retail: climb, bend, kneel and lift up to 50 lbs.

Skills

Experience

Minimum of one year in sales, preferably within luxury or fashion retail; demonstrated experience with omni‑channel selling, clienteling and hitting individual sales targets.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York creativity with a modern, inclusive approach to retail and customer service. As part of Tapestry, the brand emphasizes collaborative development, ongoing training and a customer‑first mindset across its global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.