Tapestry Sales Associate

About %s

Coach is a global fashion house known for design-led leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a family of global luxury labels; as an employer Coach emphasizes craftsmanship, product expertise and a customer-centric retail experience within a larger, diversity-focused organisation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized shopping experiences in accordance with Coach style and service standards.
• Build and nurture lasting client relationships through styling advice, product knowledge and proactive follow-up to drive loyalty and repeat purchases.
• Drive sales performance through cross-selling, upselling, tailored recommendations and execution of personal sales plans to meet individual and store KPIs.
• Leverage omni-channel tools — mobile POS, clienteling platforms and social selling (including short-form video and live-stream demos) — to capture customer data and convert engagement into sales.
• Perform daily operational tasks: process transactions (purchases, returns, exchanges, online pickups), manage inventory cycles, replenish stock, and maintain visual merchandising standards.
• Maintain a clean, organized sales floor and stockroom, adhere to POS and asset protection procedures, and assist teammates across functional areas as required.
• Work a flexible schedule including nights, weekends, peak season and public holidays; safely handle merchandise (regularly lift 25 lbs, occasionally up to 50 lbs).

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop); experience using mobile POS and walkie-talkies.
• Strong English language proficiency.
• Social media savvy with experience in social selling, short-form video or live-stream shopping preferred.
• Ability to work in a fast-paced retail environment and to meet flexible scheduling requirements.

Skills

Experience

At least one year of sales experience; prior luxury retail or fashion experience is preferred and will strengthen candidacy.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasizes inclusivity, creativity and a customer‑first mentality. The workplace values direct feedback, collaboration, continuous learning and diversity, with formal training and development opportunities for retail teams.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.