Tapestry Sales Associate

About Tapestry

Coach is a global fashion house known for its craftsmanship in leather goods and accessories and for a modern, accessible approach to luxury. As a member of the Tapestry portfolio, Coach operates within a multi‑brand house that emphasizes inclusivity, creativity and omni‑channel retail innovation.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow‑up.
• Drive sales performance through cross‑selling, upselling and execution of personal sales plans to meet individual and team KPIs.
• Use mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and stimulate repeat purchases.
• Execute daily store operations: manage cash wrap, process inventory, replenish merchandise and maintain visual merchandising standards.
• Process transactions efficiently (purchases, returns, exchanges, online order pickups) and adhere to POS and asset‑protection procedures.
• Support inventory cycles: receive shipments, stock shelves and manage product movement between sales floor and stockroom.
• Maintain an organized, customer‑ready sales floor and stockroom and assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviour to uphold a professional floor presence.
• Perform physical tasks regularly, including lifting up to 25 lbs (occasionally up to 50 lbs), bending, climbing and moving merchandise.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred; a combination of education and experience will be considered.
• Experience with POS operation and basic computer proficiency (iPad/laptop) and familiarity with mobile POS workflows.
• Ability to read price/release sheets and operate store communications (e.g., walkie‑talkie).
• Strong English proficiency required.
• Social‑media savvy with experience in short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capacity to perform regular physical tasks and lift up to 50 lbs on occasion.

Skills

Experience

Minimum of one year in sales, retail or customer‑facing roles; prior luxury or fashion retail experience is strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends contemporary New York sensibility with an inclusive, team‑oriented workplace. As part of the Tapestry family, the brand emphasizes creativity, customer focus and professional development within an environment committed to equity and diversity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.