Tapestry Sales Associate

About Tapestry

Coach is a global luxury fashion house rooted in New York and known for its leather goods and ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a multi-brand group that emphasises creativity, inclusivity, and omnichannel retail excellence.

Role & Responsibilities

• Serve as a frontline ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards to every client interaction.
• Deliver elevated, personalised shopping experiences through product expertise, styling advice, and relationship-building to drive repeat business.
• Achieve personal and store sales targets by executing personal sales plans, cross-selling, upselling, and tailored recommendations.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture client data, convert traffic, and support omnichannel fulfillment.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online pickups) while adhering to POS and asset-protection procedures.
• Perform daily store operational tasks including cash wrap management, inventory receipt and processing, replenishment, and visual merchandising.
• Maintain a well-stocked, organised and presentable sales floor and stockroom; follow retail policies and inventory-control protocols.
• Source and nurture new clients; follow up to close sales and cultivate long-term relationships.
• Support inventory cycles—receive shipments, stock shelves, and manage product movement; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; model adaptability and a calm, professional demeanour on the sales floor.
• Work a flexible schedule that includes nights, weekends, peak season and high-traffic retail days; perform physical tasks up to specified lifting requirements.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proven ability to operate POS systems and mobile POS devices; basic computer proficiency (iPad, laptop).
• Familiarity with clienteling workflows and the ability to capture and utilise customer data.
• Comfortable using social selling tools, short-form video or live-stream shopping for product demonstration and engagement (preferred).
• Ability to read price/release sheets and use store communication tools such as walkie-talkies.
• Strong English language proficiency.
• Ability to work in a fast-paced retail environment with a flexible schedule and to meet physical demands (regularly lift 25 lbs; occasionally up to 50 lbs).

Skills

Experience

At least one year of sales experience is required; prior luxury retail experience and demonstrable use of POS and clienteling tools are strongly preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within Tapestry’s multi-brand environment and emphasizes creative expression, inclusivity and continuous learning. The workplace culture values customer-centricity, collaboration and candid feedback, with an emphasis on professional growth through training and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.