Tapestry Sales Associate

About %s

Coach is a global fashion house known for its leather goods and accessible-luxury ready-to-wear, operating as a flagship brand within the Tapestry portfolio. Rooted in New York design heritage and guided by a contemporary creative vision, Coach places emphasis on product craftsmanship, customer experience and inclusive brand culture as part of a larger, multi-brand global house.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized service consistent with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and tailored recommendations to drive repeat business.
• Drive sales performance through cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert opportunities.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), perform cash wrap duties, and support inventory cycles (receive, restock, replenishment).
• Maintain visual merchandising standards, keep sales floor and stockroom organized and adhere to asset protection and POS procedures.
• Support teammates across functional areas, contribute to a collaborative environment and participate in brand initiatives and training programs.
• Adapt selling techniques to business needs, manage multiple customers concurrently, and maintain a calm, professional demeanor under pressure.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to achieve sales targets and execute personal sales plans.
• Familiarity with mobile POS systems, iPad/laptop operation, walkie‑talkie use and reading price/release sheets.
• Strong English proficiency required.
• Social media savvy with experience in live‑stream shopping, video demos or short‑form video selling and clienteling (preferred).
• Ability to work a flexible schedule including nights, weekends, busy retail seasons and public holidays.
• Able to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver in sales floor and stockroom environments.

Skills

Experience

Minimum of one year in customer-facing retail sales; prior luxury retail experience and demonstrable omni-channel/social selling or clienteling experience are strongly preferred.

Education

High school diploma or equivalent required; post-secondary coursework or certification in fashion, retail, merchandising or a related field preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creative energy with accessible-luxury craftsmanship and a contemporary, inclusive ethos. As part of the Tapestry family, the brand emphasizes diversity, learning and collaborative team performance while encouraging creativity and customer-focused innovation.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.