Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for contemporary leather goods and accessories. As a member of the Tapestry portfolio, Coach operates within a global house of brands that emphasizes inclusive culture, creativity, and omni‑channel retail innovation. The employer offers structured training, brand-led styling standards, and career pathways across retail and corporate functions.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized service consistent with the Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat business.
• Drive sales performance through cross‑selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Use mobile POS, iPad/laptop tools, clienteling platforms and social selling (including short‑form video/live demos) to capture customer data and convert opportunities.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap procedures, receive shipments, stock and cycle inventory.
• Maintain visual merchandising standards, keep sales floor and stockroom organized and compliant with asset protection procedures.
• Adapt to multiple customers and fast‑paced floor activity while supporting teammates across functional areas and participating in brand initiatives and training.
• Perform physical tasks required by retail operations, including regularly lifting up to 25 lbs (occasionally up to 50 lbs), bending, climbing and stockroom movement.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven competency with POS operation and basic computer skills (iPad/laptop, Mobile POS); familiarity with walkie‑talkie protocols and reading price/release sheets.
• Strong English language proficiency required.
• Social‑media savvy with experience or willingness to conduct live‑stream shopping, short‑form video demos and social selling is preferred.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays; physically able to perform retail tasks and lift required weights.

Skills

Experience

At least one year of sales experience is required; prior luxury retail experience is preferred. Equivalent combinations of education and experience will be considered.

Education

No specific degree required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York creativity with Tapestry’s global, inclusive ethos. The retail culture emphasizes customer obsession, collaboration, direct feedback, and continuous learning, with regular training and brand initiatives to develop selling and leadership capabilities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.