Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods and accessible luxury style. The brand is part of the Tapestry portfolio, a global house of consumer fashion brands, and emphasizes creative design, inclusive culture, and omnichannel retailing across its global network.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently delivering personalized, elevated customer service in accordance with Coach standards.
• Build and maintain lasting client relationships using styling expertise, product knowledge, and proactive follow-up to generate repeat business.
• Drive sales through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Operate Mobile POS and store POS systems to process purchases, returns, exchanges and online order pickups quickly and accurately.
• Use clienteling tools, social selling platforms and short-form video to capture customer data and promote omni‑channel engagement.
• Support day-to-day store operations including inventory receiving and processing, replenishment, visual merchandising and maintaining a tidy sales floor and stockroom.
• Participate in brand initiatives, training and inclusion programs; contribute to a collaborative, trust-based team environment.
• Adapt selling techniques to high-traffic periods; manage multiple customers while maintaining calm, professional service standards.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and related experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop) and experience using Mobile POS and clienteling tools.
• Strong English verbal communication skills.
• Ability to work a flexible schedule including nights, weekends, holidays and peak retail seasons.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver in salesfloor and stockroom environments.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and experience acquiring and managing client data.

Skills

Experience

At least one year of retail sales experience; prior luxury or premium-brand retail experience and omni‑channel selling exposure are preferred. Demonstrated track record of meeting sales targets and executing clienteling strategies is desirable.

Education

High school diploma or equivalent; combination of relevant education and retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York creativity with an inclusive, optimistic workplace ethos as part of the Tapestry family. The brand emphasizes direct feedback, collaboration, continual learning and a customer-first mindset across store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.