Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house known for its leather goods and accessible-luxury aesthetic. Operating as part of the Tapestry portfolio, Coach combines New York craftsmanship with contemporary design and omnichannel retailing. As an employer, the brand emphasizes creativity, inclusivity, and development within a global network of maison brands.

Role & Responsibilities

• Act as the brand ambassador on the sales floor, upholding Coach’s Guide to Style and Service standards.
• Deliver elevated, personalized client experiences through styling, product expertise and follow-up to drive loyalty and repeat business.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
• Use mobile POS, clienteling tools and social selling (including short‑form video and live‑stream demos) to capture customer data and convert sales.
• Execute daily store operations: cash wrap, stock receiving, replenishment, inventory cycles, visual merchandising and efficient transaction processing (purchases, returns, online pickups).
• Maintain a clean, organized and well-stocked sales floor and stockroom; follow POS, asset protection and retail policies.
• Support team performance by assisting colleagues across functional areas and fostering a collaborative, trust‑based environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt professional behaviors.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad, laptop) and comfort using mobile POS and walkie‑talkies.
• Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver in sales floor and stockroom environments.
• Strong English language proficiency.
• Social media savvy with experience in short‑form video, live‑stream shopping or video demos, and clienteling/data acquisition preferred.

Skills

Experience

At least 1 year of customer-facing sales experience, preferably within luxury or fashion retail; demonstrated track record of meeting sales targets and using omni‑channel selling tools.

Education

High school diploma or equivalent; combination of education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a creative, inclusive workplace rooted in its New York heritage and the collaborative ethos of the Tapestry portfolio. Employees are encouraged to be courageous, customer‑focused and adaptive, with emphasis on professional development and diversity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.