Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods, accessories and ready-to-wear, operating globally as part of the Tapestry portfolio. The brand blends heritage craftsmanship with contemporary design and positions itself as an inclusive, optimistic employer within a multi-brand group that prioritizes creativity, customer focus and diversity.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized customer service consistent with Coach Guide to Style and Service standards.
• Build and sustain client relationships through expert styling, product knowledge and tailored recommendations to drive loyalty and repeat business.
• Achieve individual and team sales targets by cross-selling, upselling and executing personal sales plans; capture client data to support CRM initiatives.
• Use mobile POS, clienteling tools and social selling (including short-form video and live demos) to facilitate omni‑channel transactions and promote online pickup.
• Perform daily operational tasks including cash wrap duties, inventory receipt and processing, replenishment, visual merchandising and store housekeeping.
• Maintain asset protection procedures, follow POS and retail policies, and process transactions (purchases, returns, exchanges, online pickups) efficiently.
• Support inventory cycles, stockroom organization and product movement; assist teammates across functional areas as required.
• Contribute to a collaborative team environment, participate in brand initiatives and training programs, and adapt to feedback while maintaining professional composure.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet or exceed sales KPIs and execute personal sales plans.
• Proficiency with POS systems and basic computer skills; experience using mobile devices (iPad/laptop) in a retail environment.
• Strong English communication skills.
• Availability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

Minimum of 1 year of sales experience; prior luxury retail or premium brand experience preferred. Demonstrated track record of meeting sales targets and building client relationships.

Education

High school diploma or equivalent; additional education in fashion, retail, merchandising or related fields is a plus. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines heritage craftsmanship with contemporary creativity and is part of the Tapestry family, which emphasizes inclusion, equity and professional development. The workplace culture values direct feedback, customer focus, collaboration and agility in a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.