Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for its leather goods and modern approach to accessible luxury. As a member of the Tapestry portfolio, Coach operates within a global group of maisons committed to innovation, inclusivity, and integrated omni‑channel retail experiences.

Role & Responsibilities

• Act as a front-line ambassador of the Coach brand, consistently delivering service aligned with the Coach Guide to Style and Service.
• Build enduring client relationships through personalized styling, product expertise and tailored recommendations to drive repeat business.
• Drive sales performance via cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and convert leads.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, and maintain POS accuracy.
• Support inventory cycles: receive shipments, replenish stock, perform inventory processing and maintain an organized stockroom and sales floor.
• Maintain high service standards while multitasking on the sales floor; adapt selling techniques to fluctuating business needs.
• Contribute to visual merchandising, asset protection procedures and adherence to retail policies.
• Collaborate with teammates across functional areas, participate in brand initiatives and training, and foster a trust-based team environment.
• Accept and act on feedback; maintain a calm, professional demeanor and meet physical demands (regularly lift 25 lbs; occasionally up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven proficiency operating POS systems and mobile POS; comfortable using iPad/laptop and walkie‑talkie.
• Strong English language proficiency required.
• Social media savvy with experience in live‑stream shopping or video demos, clienteling and data acquisition preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform physical tasks required by retail operations (lift, bend, climb, kneel, maneuver on the sales floor and in the stockroom).

Skills

Experience

At least 1 year of sales experience; prior luxury retail or premium brand experience is preferred. Demonstrated track record of meeting sales targets and using clienteling/omni‑channel tools is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes an inclusive, optimistic workplace rooted in creative expression and customer obsession. As part of Tapestry, the brand prioritizes equity, diversity and training, fostering collaboration and continual learning across retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.