Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods, accessories and ready-to-wear, with a design-led approach and strong emphasis on craftsmanship. Coach is part of Tapestry, Inc., a global house of consumer fashion brands that prioritizes creativity, inclusion and omni‑channel retail innovation.

Role & Responsibilities

• Represent Coach as a brand ambassador and uphold the Coach Guide to Style and Service standards.
• Deliver an elevated, personalized shopping experience through styling, product expertise and tailored recommendations.
• Drive sales performance by cross-selling, upselling and executing personal sales plans to meet individual and team KPIs.
• Use mobile POS, clienteling tools and social selling (including short‑form video and live demonstrations) to capture client data and encourage repeat purchases.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap and follow POS and asset protection procedures.
• Support inventory cycles: receive shipments, replenish stock, manage product movement and assist with visual merchandising.
• Keep sales floor and stockroom organized and stocked; perform physical tasks including lifting, climbing, bending and kneeling as required.
• Source and follow up with new customers, sustain client relationships, and adapt selling techniques to changing business needs.
• Foster a collaborative, trust-based environment and participate in brand initiatives, training programs and inclusion activities.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and Mobile POS; comfortable using iPad/laptop and walkie‑talkie.
• Strong English language proficiency.
• Social media savvy with experience in live‑stream shopping or video demos preferred; clienteling and data acquisition skills preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical retail duties.

Skills

Experience

Minimum of one year of frontline sales experience; prior luxury retail or branded boutique experience preferred. Demonstrated proficiency with POS/mobile POS systems and mobile sales workflows; experience using social media or live‑stream formats for product demonstration and client acquisition is an advantage.

Education

High school diploma or equivalent required; coursework or certification in fashion, retail, merchandising or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes a creative, inclusive and client‑centric culture rooted in New York heritage and craftsmanship. As part of Tapestry, the brand invests in employee development, diversity and collaborative team environments where feedback and learning are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.