Tapestry Sales Associate

About Tapestry

Coach is a globally recognised New York fashion house and a member of the Tapestry portfolio. Renowned for leather goods and accessible luxury, Coach combines contemporary design with craftsmanship and places emphasis on brand storytelling, omnichannel retail and inclusive workplace practices under the broader Tapestry strategy.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalised luxury service consistent with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalised styling, product expertise, and proactive clienteling to drive repeat business.
• Achieve individual and store sales goals by executing cross-selling, upselling and tailored product recommendations; develop and follow personal sales plans.
• Utilise mobile POS, clienteling tools and social selling (including short-form video) to capture customer data, convert opportunities and fulfil omni-channel transactions (pickups, returns, exchanges).
• Perform daily store operations including cash wrap, inventory receiving and processing, replenishment, visual merchandising, and stockroom organisation while following asset protection procedures.
• Support inventory cycles and product movement, process transactions efficiently, and assist teammates across functional areas as required.
• Maintain a high-energy presence on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs.
• Participate in brand initiatives, mandatory training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad, laptop); comfortable using mobile POS and walkie-talkie communications.
• Strong English language proficiency required.
• Social media savvy with experience or willingness to engage in live-stream shopping, short-form video demos and social selling (preferred).
• Ability to work a flexible retail schedule including nights, weekends, busy seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.

Skills

Experience

At least 1 year of retail or sales experience, with luxury retail background preferred and prior exposure to omnichannel selling and clienteling considered an advantage.

Education

High school diploma or equivalent; a combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasises creativity, inclusivity and a customer‑centric mindset. The workplace fosters teamwork, continuous learning and progressive retail practices, with formal training and inclusion initiatives embedded across the organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.