Tapestry Sales Associate

About Tapestry

Coach is a global fashion house founded in New York and recognized for leather goods and accessible-luxury accessories. The brand is part of the Tapestry portfolio, a global house of fashion brands that emphasizes innovation, inclusivity and a modern approach to luxury retail.

Role & Responsibilities

• Serve as a frontline ambassador of the Coach brand, delivering personalized, elevated client service in accordance with Coach standards.
• Cultivate and sustain lasting client relationships through styling, product expertise and tailored recommendations to drive repeat business and loyalty.
• Achieve individual and team sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interest into sales.
• Source new customers proactively and follow up to close sales; maintain an organized client book and outreach cadence.
• Maintain high energy on the sales floor, manage multiple clients concurrently and adapt selling techniques to daily business needs.
• Execute daily operational tasks—cash wrap, inventory processing, replenishment and visual merchandising—while upholding service standards.
• Process transactions accurately, including purchases, returns, exchanges and online order pickups.
• Support inventory cycles by receiving shipments, stocking product and managing stockroom flow.
• Collaborate with teammates across functional areas, foster a trust-based team environment and participate in brand initiatives and training.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and mobile POS devices; basic computer proficiency (iPad/laptop) and familiarity with walkie-talkie communications.
• Demonstrated clienteling and data-acquisition skills; social media savvy with experience in short-form video or live-stream shopping is a plus.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and maneuver throughout sales floor and stockroom.

Skills

Experience

Minimum one year of direct sales experience; prior luxury or premium retail experience preferred. Experience with POS systems, clienteling platforms and social or live-stream selling is advantageous.

Education

High school diploma or equivalent; additional retail or fashion coursework preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and is known for an inclusive, creative and energetic retail culture that values direct feedback, collaboration and customer-centric service. The workplace emphasizes professional development, diversity and adaptability across fast-paced retail environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.