Tapestry Sales Associate

About Tapestry

Coach is a global fashion house rooted in New York and recognized for its craftsmanship and contemporary luxury accessories. The brand operates within the Tapestry portfolio, a house of global fashion brands that emphasizes creativity, inclusivity, and commercial innovation. As an employer, Coach seeks individuals who combine customer-centric service with a passion for fashion and omni‑channel retailing.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver elevated, personalised shopping experiences through styling advice, product expertise, and attentive clienteling.
• Drive revenue by cross-selling, upselling, and executing tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video and live‑stream demos) to capture client data and convert sales.
• Develop and execute personal sales plans; source new customers and maintain follow-up to close sales.
• Manage multiple customers on the sales floor while maintaining high energy and professional service standards.
• Perform daily operational tasks including cash wrap, processing inventory, replenishment and visual merchandising.
• Maintain a clean, organised sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and support inventory cycles (receive shipments, stock shelves, product movement).
• Assist teammates across functional areas as needed and contribute to a collaborative, trust‑based team environment.
• Participate in brand trainings and inclusion initiatives, welcome feedback and adapt behaviours to improve performance.
• Safely handle merchandise and store tasks; routinely lift up to 25 lbs (occasionally up to 50 lbs), climb, bend and kneel as required.

Qualifications

• Minimum of 1 year of sales experience; luxury retail background preferred. A combination of education and experience will be considered.
• Experience operating POS systems and basic computer proficiency (iPad/laptop; Mobile POS).
• Familiarity with clienteling, social selling, live‑stream shopping or video demonstrations is preferred.
• Ability to read price/release sheets and use walkie‑talkies for store communication.
• Capacity to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly at least 25 lbs and occasionally up to 50 lbs.

Skills

Experience

Minimum 1 year of sales experience; luxury retail experience preferred. A combination of relevant education and sales experience will be considered.

Education

High school diploma or equivalent; coursework or training in retail, fashion, or customer service preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer‑centric culture grounded in modern craftsmanship and open collaboration. As part of the Tapestry family, the workplace emphasises inclusivity, ongoing learning and a commercial mindset that balances brand heritage with digital innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.