Tapestry Sales Associate

About Tapestry

Coach is a global American luxury fashion house renowned for leather goods, handbags and accessories. As part of the Tapestry portfolio, Coach combines heritage craftsmanship with contemporary design and positions itself as an inclusive, design‑led brand within a multi‑brand luxury group.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow‑up to encourage repeat purchase and loyalty.
• Drive revenue by cross‑selling, upselling and executing tailored recommendations; develop and execute personal sales plans to meet individual and team KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture client data and convert opportunities across channels.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and POS activity, and follow asset‑protection procedures.
• Support inventory cycles: receive shipments, process inventory, replenish the sales floor and maintain accurate stockroom organization.
• Maintain visual merchandising standards, keep the sales floor and stockroom clean and stocked, and assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; receive feedback and adapt behaviours while maintaining a calm, professional demeanour.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred; combination of education and experience considered.
• Demonstrable comfort with POS operation and basic computer devices (iPad/laptop) and mobile POS systems.
• Clienteling and data‑capture skills; social media savvy with experience in live‑stream shopping or video demos preferred.
• Strong spoken English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; ability to climb, bend and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury retail experience and demonstrable clienteling or social selling experience are preferred.

Education

High school diploma or equivalent; retail or customer‑service coursework or certifications preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a heritage of craftsmanship with a modern, inclusive workplace ethos as part of the Tapestry family. The environment emphasises collaboration, customer focus, continuous learning and visible opportunities for development within a values‑driven retail organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.