Tapestry Sales Associate

About Tapestry

Coach is a global fashion house known for artisanal leather goods and contemporary ready-to-wear. As part of the Tapestry portfolio, Coach combines heritage craftsmanship with modern design and omni-channel retailing; employees join an international house of brands that emphasizes creativity, inclusion and career mobility across a broad retail network.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalised luxury service in accordance with Coach style and service standards.
• Build and nurture client relationships through styling, product expertise and proactive follow-up to drive repeat business and client loyalty.
• Execute omni-channel selling: operate mobile POS, process online order pickups, and use clienteling tools and social platforms to capture customer data and close sales.
• Achieve individual and store KPIs by developing and executing personal sales plans, cross-selling and upselling.
• Maintain high standards of store operations including cashwrap, inventory processing, replenishment, visual merchandising and asset-protection procedures.
• Keep sales floor and stockroom organized and stocked; receive shipments and support inventory cycles.
• Adapt selling approach to business needs, manage multiple customers simultaneously and support teammates across functional areas.
• Participate in brand initiatives and trainings; model the company’s competencies and contribute to a collaborative team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to operate POS systems and mobile devices (iPad/laptop); comfortable with basic computer tasks and walkie‑talkie communication.
• Strong English language proficiency.
• Social-media savvy with experience in social selling, short-form video or live-stream shopping preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and manoeuvre in both sales floor and stockroom environments.

Skills

Experience

At least one year of progressive retail or sales experience; prior exposure to luxury retail, omni-channel clienteling and social selling is preferred.

Education

High school diploma or equivalent; additional retail or fashion-related coursework preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates in a fast-paced, customer-centric retail environment that emphasises creativity, direct feedback and continuous learning. As part of Tapestry, the brand promotes equity, inclusion and collaborative team dynamics with opportunities for development across an international retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.