Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house known for leather goods and accessible luxury lifestyle products. The brand is part of Tapestry, Inc., a global house of fashion brands; as an employer Coach emphasises design-led product craft, an inclusive workplace culture, and omnichannel retail innovation.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized customer service in accordance with Coach Guide to Style and Service standards.
• Develop and maintain client relationships through personalized styling, product expertise, follow-up and clienteling to drive repeat business.
• Achieve individual and store KPIs through cross-selling, upselling and execution of personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream demonstrations) to capture client data and convert leads.
• Execute daily operational tasks: process transactions (purchases, returns, exchanges, online pickups), handle cash wrap, receive shipments, replenish stock and support inventory cycles.
• Maintain visual merchandising standards and ensure sales floor and stockroom are organized, clean and fully stocked.
• Adapt to shifting business needs, manage multiple customers simultaneously and provide support across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept and act on feedback while preserving a calm, professional demeanour.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of relevant education and experience considered.
• Demonstrable experience operating POS systems and mobile POS on devices such as iPad or laptop.
• Strong English language proficiency required.
• Social media savvy with experience in short-form video, live-stream shopping or product video demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manoeuvre in a retail environment.

Skills

Experience

Minimum of one year of sales experience is required; prior luxury or premium retail experience is strongly preferred. Candidates should be comfortable with omni-channel selling and basic retail operations.

Education

High school diploma or equivalent required; relevant retail, fashion or customer service training preferred. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach foregrounds creativity, inclusivity and a New York design sensibility within the broader Tapestry portfolio. The workplace culture values customer focus, collaboration, learning agility and direct, candid feedback aimed at development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.