Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house renowned for its leather goods and accessories, rooted in New York City and operating globally. The brand is part of the Tapestry portfolio, a house of complementary lifestyle brands; it emphasizes craftsmanship, contemporary design, and inclusive customer experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and attentive follow-up to drive repeat business.
• Achieve individual and store sales targets by cross-selling, upselling, and executing personalized sales plans; contribute to team KPIs.
• Operate mobile POS and process transactions (purchases, returns, exchanges, online order pickups) efficiently and accurately.
• Leverage clienteling tools, social selling and short-form video to capture customer data, source new clients and stimulate omni-channel sales.
• Perform daily operational and merchandising tasks including inventory receipt and processing, replenishment, visual merchandising and stockroom organisation.
• Maintain a high-energy sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs.
• Adhere to retail policies and asset-protection procedures while fostering a collaborative, trust-based team environment.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven competency with POS systems and basic computer devices (iPad/laptop) and familiarity with mobile POS workflows.
• Ability to meet physical demands: regularly lift 25 lbs (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre in the sales floor and stockroom.
• Flexible availability to work nights, weekends, peak seasons and public holidays as required by retail business needs.
• Strong English language proficiency required; excellent interpersonal and customer-service skills.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and demonstrated clienteling/data-acquisition skills.

Skills

Experience

At least 1 year of sales experience, preferably within luxury or specialty retail; demonstrated track record of meeting sales targets and delivering high-touch customer service.

Education

High school diploma or equivalent; additional retail, sales or fashion-related training or coursework is a plus. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, client-centric culture rooted in New York heritage and contemporary design. As part of Tapestry, the workplace emphasizes inclusivity, collaboration, and continuous learning while encouraging employees to embody the brand’s spirited, optimistic approach.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.