Tapestry Sales Associate

About Tapestry

Coach is a global American leather‑goods and fashion house known for modern, craft‑led accessories and ready‑to‑wear. The brand is part of Tapestry, Inc., a global house of lifestyle brands that emphasizes inclusive culture, creativity and omni‑channel retail innovation.

Role & Responsibilities

• Serve as the front‑line ambassador of the Coach brand, delivering elevated, personalized service in accordance with brand style and service standards.
• Build and cultivate client relationships through product expertise, styling advice and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans and KPIs.
• Utilize mobile POS, clienteling tools and social selling (including short‑form video and live‑stream) to capture client data and convert sales.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash wrap duties, inventory receiving, replenishment and visual merchandising.
• Maintain an organized, well‑stocked sales floor and stockroom; follow POS, asset protection and retail policy procedures.
• Support inventory cycles, assist teammates across functional areas and contribute to a collaborative, trust‑based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behavior professionally.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency operating POS systems and mobile POS (iPad/laptop), and basic computer literacy.
• Strong English language proficiency.
• Social media savvy with experience in social selling, live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

Minimum one year of sales experience; prior luxury retail background preferred and experience with omni‑channel selling or clienteling advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes creativity, inclusivity and a collaborative team environment within the broader Tapestry portfolio. The workplace values direct feedback, customer focus and continuous learning, fostering high performance and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.