Tapestry Sales Associate II

About Tapestry

Coach is a global New‑York–born fashion house known for leather goods and contemporary accessories. The brand sits within the Tapestry portfolio, a global group of fashion houses that emphasize craftsmanship, inclusivity and omni‑channel retail innovation.

Role & Responsibilities

• Act as a frontline brand ambassador, delivering elevated, personalized luxury service in line with Coach style and service standards.
• Develop lasting client relationships through styling, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and executing personal sales plans tied to KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and convert sales.
• Perform daily store operations: cash wrap, process transactions (purchases, returns, exchanges, online pickups), inventory receipt and replenishment.
• Maintain visual merchandising standards, keep sales floor and stockroom organized, and follow POS and asset‑protection procedures.
• Adapt selling approach to business needs, manage multiple customers on the floor, and support teammates across functional areas.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proficiency with POS operation and basic computer devices (iPad/laptop) and familiarity with mobile POS and clienteling tools.
• Strong English communication skills.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasional loads up to 50 lbs), bend, climb and maneuver in a retail environment.
• Social‑media savvy; experience with short‑form video, live‑stream shopping or video demos and data‑driven clienteling (preferred).

Skills

Experience

At least one year of retail sales experience; experience in luxury retail, omni‑channel selling, social selling or clienteling is preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and performance‑oriented culture rooted in New York heritage and the broader Tapestry ethos. Teams are encouraged to be courageous, customer‑focused and collaborative while pursuing continuous learning and innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.