Tapestry Sales Associate II

About Tapestry

Coach is a global New York–born fashion house known for accessible luxury leather goods and ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a multi‑brand group that emphasizes creativity, inclusivity and innovation across its maisons.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service.
• Build and sustain client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases.
• Achieve individual and team sales targets via cross-selling, upselling and execution of personal sales plans and KPIs.
• Leverage Mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert engagements.
• Process transactions accurately and efficiently (sales, returns, exchanges, online pickups) and maintain POS and cash-wrap procedures.
• Execute daily operational tasks: inventory processing, receiving shipments, replenishment, stockroom management and visual merchandising.
• Maintain a high-energy presence on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Support loss-prevention and asset-protection protocols while keeping sales floor and stockroom organized and well stocked.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and demonstrate professional composure.
• Assist teammates across functional areas as required to ensure seamless store operations during peak periods.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven experience operating POS systems and Mobile POS; basic computer proficiency (iPad, laptop).
• Strong English language proficiency.
• Able to work a flexible schedule including nights, weekends, holidays and peak seasons.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks (climb, bend, kneel).
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and clienteling/data acquisition skills.

Skills

Experience

Minimum of one year in a retail sales role; prior experience in luxury or fashion retail, omnichannel selling or clienteling is strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and a collaborative spirit rooted in its New York heritage. As part of Tapestry, the brand prioritizes diversity, employee development and a customer‑centric, performance‑driven workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.