Tapestry Sales Associate II

About Tapestry

Coach is a global American fashion house known for premium leather goods and contemporary accessories. As a member of the Tapestry portfolio, Coach operates alongside other luxury labels within a global house of brands and emphasizes craftsmanship, modern luxury and inclusive brand storytelling. The employer offers a retail-first environment focused on client service, omnichannel selling and professional development for frontline teams.

Role & Responsibilities

• Represent Coach as a front-line brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalized styling, product expertise and tailored recommendations.
• Drive individual and store revenue by cross-selling, upselling and executing personal sales plans to meet or exceed KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and encourage repeat purchases.
• Deliver efficient transaction management for purchases, returns, exchanges and online order pickups.
• Support daily store operations: cash wrap, inventory receiving and processing, replenishment, and basic visual merchandising.
• Maintain a clean, organized and fully stocked sales floor and stockroom; follow POS, retail policies and asset protection procedures.
• Support inventory cycles and product movement, assist teammates in functional areas, and participate in brand initiatives and training programs.
• Adapt selling techniques to changing business needs, manage multiple customers concurrently, and sustain a calm, professional demeanor.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Proven ability to operate POS systems and mobile POS devices; basic computer proficiency (iPad, laptop).
• Familiarity with clienteling workflows and social/live-stream selling formats preferred.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift regularly up to 25 lbs and occasionally up to 50 lbs, plus frequent bending, climbing and maneuvering in-store.
• Comfort using store communications (e.g., walkie-talkie) and reading price/release sheets.

Skills

Experience

At least one year of direct sales experience is required; prior luxury or fashion retail experience and familiarity with omnichannel selling and clienteling are highly preferred.

Education

High school diploma or equivalent; coursework or training in retail, fashion or customer service is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes inclusive, creative and client-centric retail culture rooted in craftsmanship and contemporary design. The workplace values collaboration, direct feedback, learning agility and a customer-first mindset, with structured training and brand initiatives to develop frontline talent.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.