Tapestry Sales Associate II

About Tapestry

Coach is a global American fashion house rooted in New York and renowned for leather goods and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of consumer brands that emphasizes craft, accessible luxury and inclusive workplace practices. Coach positions itself as a creative, design-led label focused on elevated customer experience across physical and digital channels.

Role & Responsibilities

• Serve as a frontline ambassador, representing the Coach brand and adhering to the Coach Guide to Style and Service standards.
• Deliver personalized styling and product advice to build and maintain lasting client relationships.
• Drive revenue through cross-selling, upselling and tailored recommendations; meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans and proactively source new customers; follow up to close sales.
• Manage multiple customers on the sales floor while maintaining a high level of energy and service.
• Perform daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Maintain sales floor and stockroom organization; receive shipments, stock shelves and support inventory cycles.
• Follow POS, asset protection and store policies; ensure visual merchandising standards are upheld.
• Assist teammates across functional areas, participate in brand initiatives and training, and foster a collaborative, trust-based environment.
• Accept feedback, adapt behavior, and sustain a calm, professional demeanor under pressure.
• Regularly lift up to 25 lbs (and occasionally up to 50 lbs); climb, bend and kneel as required to maneuver the sales floor and stockroom.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS operation and basic computer devices (iPad/laptop) and familiarity with Mobile POS workflows.
• Experience using clienteling tools and basic social selling techniques; live-stream shopping or video demo experience preferred.
• Strong English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs and intermittently up to 50 lbs; able to climb, bend and kneel.
• Capable of thriving in a fast-paced, target-driven retail environment.

Skills

Experience

Minimum 1+ years of retail sales experience; prior luxury retail or premium brand experience preferred. Demonstrated track record of meeting sales targets and clienteling success is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York design heritage with a modern, inclusive workplace culture. As part of the Tapestry family, the brand emphasizes creativity, collaboration, and customer-centric service while investing in employee development and diversity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.