Tapestry Sales Associate
- Location
- HomebushNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 22, 2026
About Tapestry
Coach is a global fashion house known for leather goods and accessible luxury, founded in New York and operating as part of the Tapestry portfolio. The brand combines modern American style with artisanal craft and is positioned within a group of global houses committed to innovation and inclusion.
Coach is hiring a Sales Associate in Homebush, Australia. Deliver personalized luxury retail service and omni‑channel sales at DFO Homebush.
Role & Responsibilities
- Serve as the front-line ambassador for Coach, delivering elevated, personalized customer service in accordance with the Coach Guide to Style and Service.
- Build and sustain client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
- Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans.
- Leverage omni-channel selling tools — mobile POS, clienteling platforms and social selling/short-form video — to capture customer data and convert sales.
- Manage point-of-sale transactions efficiently, including purchases, returns, exchanges and online order pickups.
- Complete daily operational duties: cash wrap, inventory receiving and processing, replenishment and basic visual merchandising.
- Maintain a well-organized, stocked and secure sales floor and stockroom while complying with POS and asset-protection procedures.
- Support inventory cycles and product flow: receive shipments, stock shelves and assist in stockroom management.
- Adapt selling techniques to changing business needs and maintain high energy on the floor while managing multiple customers.
- Participate in brand initiatives, training programs and inclusion activities; provide and receive constructive feedback to support team performance.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven ability to meet sales KPIs and execute personal sales plans.
- Proficient with POS operation and basic computing on iPad/laptop; experience with mobile POS devices.
- Strong English proficiency required.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Social-media savvy with experience in live‑stream shopping or video demonstrations, clienteling and data acquisition (preferred).
- Comfortable using walkie‑talkies and reading price/release documentation.
Skills
Experience
Minimum of 1 year in sales, preferably within luxury or premium retail; experience with omni-channel selling, clienteling and social commerce is advantageous.
Education
High school diploma or equivalent; tertiary qualification in retail, fashion or a related discipline is a plus. A combination of education and relevant experience will be considered.
Workplace
This position is based in Homebush, New South Wales, Australia, within easy reach of Sydney.
Culture
Coach fosters an inclusive, collaborative workplace influenced by its New York heritage and the broader Tapestry philosophy of innovation and equity. Employees are encouraged to develop customer-centric skills, participate in brand initiatives and contribute to a team-oriented retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Retail Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.