Tapestry Sales Associate

About Tapestry

Coach is a global fashion house known for modern luxury leather goods and accessories. Part of the Tapestry portfolio, Coach blends design-led product making with a commercial, customer-centric retail model. The brand emphasizes creativity, inclusivity and signature New York sensibility while operating within Tapestry’s group framework.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized client service in accordance with Coach style and service standards.
• Build and nurture lasting client relationships through personalized styling, product expertise and follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and executing personal sales plans.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture client data and convert sales across channels.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), perform cash-wrap duties, and complete inventory receiving and replenishment.
• Maintain visual merchandising and presentation standards; keep sales floor and stockroom clean, organized and well-stocked.
• Support inventory cycles and asset protection procedures, and assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt professional behaviors accordingly.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS operation and basic computer skills (iPad/laptop, Mobile POS); ability to read price and release sheets.
• Strong oral English communication skills.
• Comfortable using walkie-talkies and other store communication tools.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly 25 lbs (occasionally up to 50 lbs), and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

Minimum of one year in a sales or retail-facing role; prior experience in luxury or fashion retail and omni-channel selling is preferred.

Education

High school diploma or equivalent; combination of education, retail training or relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry group and emphasizes creativity, inclusivity and a strong customer focus. The workplace culture values collaboration, direct feedback, learning agility and results-driven performance while supporting diversity and equal opportunity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.