Tapestry Sales Associate

About Tapestry

Coach is a global fashion house originating in New York and known for refined leather goods and accessible luxury. The brand is part of Tapestry, a multi-brand fashion group, and operates with a design-forward, consumer-centric approach that balances heritage craftsmanship with contemporary storytelling.

Role & Responsibilities

• Serve as a front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and tailored recommendations to drive loyalty and repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; meet or exceed KPIs.
• Operate mobile POS and traditional registers; process purchases, returns, exchanges and online order pick-ups efficiently.
• Leverage clienteling tools and social selling (including short-form video and live-stream formats) to capture customer data and convert leads.
• Maintain merchandising standards and perform daily operational tasks including inventory processing, replenishment, visual merchandising and stockroom organization.
• Support inventory cycles by receiving shipments, stocking merchandise and managing product flow.
• Adapt selling techniques to multiple customers simultaneously while maintaining high energy and professional service.
• Collaborate with teammates, participate in training and brand initiatives, and foster a trust-based team environment.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computing (iPad/laptop); comfortable using mobile POS and walkie-talkie.
• Demonstrated clienteling and data acquisition skills; social media savvy with experience in short-form video or live-stream selling preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Physical capability to lift a minimum of 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of retail or sales experience is required; experience within luxury retail, omni-channel selling, clienteling and social/live-stream commerce is strongly preferred.

Education

High school diploma or equivalent; combination of education and related experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines heritage craftsmanship with contemporary design in a fast-paced retail environment. As part of the Tapestry portfolio, the brand emphasizes inclusivity, development and collaboration, encouraging direct feedback, creative thinking and customer-centric performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.