Tapestry Sales Associate

About Tapestry

Coach is a global American fashion house renowned for leather goods and accessible luxury, operating as a member of the Tapestry portfolio. The brand combines New York attitude with craft-led product and omnichannel retail excellence; as part of Tapestry, Coach benefits from the resources and cross-brand initiatives of a major luxury house while maintaining its distinct creative identity.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized customer service aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling, and targeted follow-up to drive repeat business and loyalty.
• Achieve individual and store sales targets by cross-selling, upselling, executing personal sales plans and meeting KPIs.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture client data, convert opportunities and support omnichannel transactions.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, perform inventory receiving and replenishment, and maintain visual merchandising standards.
• Maintain an organized, stocked and secure sales floor and stockroom; follow POS, asset protection and retail policies.
• Support inventory cycles and loss-prevention practices; assist teammates across functional areas as business needs dictate.
• Participate in brand initiatives, training programmes and inclusion activities; accept and act on feedback while sustaining a calm, professional demeanour on the sales floor.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred.
• Proven ability to meet or exceed sales goals and to develop personal sales plans.
• Proficiency with POS systems and basic computer devices (iPad/laptop); experience with mobile POS and clienteling tools preferred.
• Strong English communication skills (spoken and written).
• Social-media savvy with experience in social selling, live‑stream shopping or video demonstrations preferred.
• Capacity to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs, and to climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required; previous experience in luxury or fashion retail, clienteling and data-driven selling is strongly preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters an inclusive, creative and performance-oriented culture informed by its New York heritage and the broader Tapestry values. The workplace emphasises collaboration, continual learning and candid feedback, with structured training and development to support sales excellence and career progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.