Tapestry Sales Associate

About Tapestry

Coach is a global American fashion house known for its leather goods, accessories and ready-to-wear, operating a large international retail network. The brand is part of Tapestry, Inc., a multi‑brand luxury portfolio; as an employer Coach emphasises craftsmanship, accessible-luxury design and a consumer-centric retail experience across wholesale, retail and digital channels.

Role & Responsibilities

• Act as the front-line brand ambassador, delivering the Coach Guide to Style and Service standards and a consistently elevated client experience.
• Build and deepen client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video), executing cross-sell and upsell strategies to meet personal and store KPIs.
• Capture and maintain accurate client and transaction data to support CRM, loyalty and repeat purchase activity.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash‑wrap duties and basic till reconciliation.
• Support inventory cycles: receive shipments, replenish stock, process stockroom tasks and assist with cycle counts.
• Maintain visual merchandising and product presentation standards on the sales floor; assist with merchandising resets and displays.
• Adopt a flexible, high‑energy approach on the floor—manage multiple customers and adapt selling techniques to business needs.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate professional composure.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Proven ability to meet individual and team sales targets; experience developing and executing personal sales plans.
• Practical experience with POS operation and mobile POS devices (iPad/tablet), and comfortable using basic store technology.
• Familiarity with clienteling tools, CRM processes and data acquisition to support repeat business.
• Strong English language proficiency required; ability to work in a fast‑paced, customer‑facing environment.
• Social media savvy; prior experience with short-form video, live‑stream shopping or video demos is a plus.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.

Skills

Experience

At least one year of retail sales experience, preferably within luxury or premium fashion; demonstrable experience with POS systems, clienteling and omnichannel/social selling is advantageous.

Education

No formal degree required; a relevant qualification or a combination of education and retail experience will be considered.

Workplace

Benefits

Inclusive workplace; internal mobility and career progression; 1 paid volunteering day per year; Ambassador Programme learning & development; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.

Culture

Coach promotes an inclusive, collaborative and consumer‑centric culture rooted in creativity and craftsmanship. The workplace emphasises development and internal mobility, encouraging employees to learn on the job, participate in inclusion initiatives and contribute to a high‑energy retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.