Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house known for leather goods, accessories and contemporary ready-to-wear. The brand operates a global retail network and is part of the Tapestry portfolio, a group of consumer luxury brands focused on craftsmanship, product innovation and omnichannel retail.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, adhering to the Coach Guide to Style and Service standards.
• Deliver personalized, elevated client experiences through styling, product knowledge and tailored recommendations.
• Drive sales via cross-selling, upselling and targeted client outreach; develop and execute personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert engagement into repeat purchases.
• Source new customers and maintain ongoing relationships with follow-up to close sales.
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to shifting business needs.
• Perform daily operational tasks including cash wrap procedures, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Keep the sales floor and stockroom organised and compliant with retail policies, POS procedures and asset protection requirements.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and support inventory cycles such as receiving and stocking shipments.
• Collaborate with teammates across functional areas, foster a trust-based team environment and participate in brand initiatives, training and inclusion activities.
• Accept and act on feedback, maintain a calm professional demeanour and support continuous improvement in service and sales execution.

Qualifications

• Minimum 1+ years of retail sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Practical experience with POS operation and basic computer proficiency (iPad/laptop, mobile POS).
• Familiarity with walkie-talkie use and the ability to read price/release sheets.
• Strong English language proficiency.
• Social media savvy; experience with live-stream shopping or video demos and clienteling/data acquisition is preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays; able to perform in a fast-paced environment.

Skills

Experience

At least one year of sales experience, preferably within luxury or fashion retail. Demonstrated track record meeting individual sales targets and executing clienteling strategies.

Education

High school diploma or equivalent required; vocational or tertiary qualification in retail, fashion, merchandising or business is advantageous.

Workplace

Benefits

Inclusive and innovative work environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives; employee discount; incentive programme.

Culture

Coach, as part of the Tapestry group, promotes an inclusive, team-oriented culture that values creative thinking, customer focus and internal mobility. The workplace emphasises development, diversity and collaborative performance, with formal training and employee resource activities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.