Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for elevated leather goods, ready-to-wear and accessories. The brand is part of the Tapestry portfolio, a global house of consumer luxury brands that emphasizes design-led creativity, inclusivity, and cross-brand talent mobility within a multinational retail organization.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build lasting client relationships and encourage repeat purchases.
• Drive sales through cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert leads.
• Execute daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Maintain high-floor standards: visual merchandising, stockroom organisation, asset protection and loss-prevention procedures.
• Support inventory cycles by receiving shipments, stocking shelves and managing product movement.
• Collaborate with teammates across functions, participate in brand initiatives and training, and foster a trust-based team environment.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred.
• Demonstrated proficiency with POS systems and basic computer devices (iPad/laptop).
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical capability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre in a retail environment.
• Preferred: social media savvy with experience in live-stream shopping or video demos, clienteling and data acquisition.

Skills

Experience

At least one year of retail sales experience, preferably within luxury or premium fashion; demonstrable success in omni‑channel selling and clienteling is an advantage.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry group and cultivates a creative, inclusive and client-centric workplace. The retail culture values collaboration, direct feedback, continuous learning and a results-driven approach while supporting employee development across the brand portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.