Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods, accessories and ready-to-wear. As a member of the Tapestry portfolio, Coach operates globally and blends contemporary design with heritage craftsmanship, delivering elevated retail experiences across wholesale and direct-to-consumer channels.

Role & Responsibilities

• Serve as a front-line brand ambassador, delivering the Coach Guide to Style and Service standards and an elevated, personalized shopping experience.
• Build and nurture client relationships through personalized styling, product expertise and proactive follow-up to drive retention and repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and tailored product recommendations.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interactions into sales.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and follow POS and asset-protection procedures.
• Support inventory cycles: receive shipments, process inventory, replenish stock and maintain stockroom organization.
• Maintain visual merchandising and presentation standards across the sales floor; assist colleagues in other functional areas as required.
• Work a flexible schedule including nights, weekends, peak retail days and public holidays to meet business needs.
• Demonstrate physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver within sales floor and stockroom environments.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proficiency with POS operations and basic computer devices (iPad/laptop, Mobile POS); experience using walkie-talkies and reading price/release sheets.
• Strong English language proficiency required.
• Social-media savvy; experience with live-stream shopping, video demos or short-form video is preferred.
• Ability to perform in a fast-paced retail environment and to meet or exceed individual and team KPIs.
• Flexible availability to work nights, weekends, holidays and peak seasonal periods.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail experience and omni‑channel selling (clienteling, social selling or live-stream commerce) preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; relevant retail, fashion or customer-service training is a plus. Combination of education and experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and collaborative workplace rooted in its New York heritage and the broader Tapestry ethos. The brand emphasizes customer focus, results-driven performance and ongoing development opportunities within a diverse, fast-moving retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.