Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for its leather goods and accessible modern-luxury aesthetic. The brand operates as part of Tapestry, Inc., a global house of lifestyle brands, and is known for combining heritage craftsmanship with contemporary design and inclusive brand positioning.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Operate mobile POS and traditional POS to process purchases, returns, exchanges and online order pickups efficiently and accurately.
• Use clienteling tools, social selling platforms and short-form video/live-stream demonstrations to acquire customer data and stimulate omni-channel sales.
• Maintain high standards of visual merchandising, replenishment, inventory processing and stockroom organization to support floor readiness.
• Support daily operational tasks including cash wrap, receiving shipments, inventory cycles and asset protection procedures.
• Work collaboratively with teammates, assist across functional areas as required, and contribute to a trust-based, high-performance retail environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour to meet service expectations.
• Perform physical duties required by the role, including regular lifting of at least 25 lbs (occasionally up to 50 lbs), bending, climbing and manoeuvring stockroom and sales floor.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet or exceed sales KPIs and deliver consultative, style-led selling.
• Proficiency with POS operation and basic computer skills (iPad/laptop); experience with Mobile POS.
• Familiarity with clienteling and social selling techniques; experience with live-stream shopping or video demos is a plus.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs (and occasionally up to 50 lbs) and to perform duties requiring bending, kneeling and climbing.

Skills

Experience

At least one year of customer-facing sales experience, preferably in luxury or premium retail; demonstrated success with omni-channel selling and meeting sales KPIs. Experience with social media selling or live-stream demonstrations is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters an inclusive, design-driven retail culture that values creativity, courage and customer focus. As part of the Tapestry family, the brand emphasises collaboration, continuous learning and equitable opportunity across a fast-paced, client-centric workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.