Tapestry Sales Associate

About Tapestry

Coach is a global American fashion house known for leather goods, accessories and ready-to-wear, operating as part of the Tapestry portfolio. The brand combines New York heritage with contemporary design and places emphasis on craftsmanship, product storytelling and elevated customer experiences across retail and digital channels.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering personalized, elevated service in accordance with Coach standards.
• Build and maintain lasting client relationships through styling, product knowledge and tailored recommendations.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet KPIs.
• Operate mobile POS and store POS systems; process purchases, returns, exchanges and online order pickups efficiently.
• Use clienteling tools and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases.
• Support daily store operations: inventory receiving, replenishment, visual merchandising and asset protection procedures.
• Maintain a polished sales floor and organized stockroom; follow retail policies and loss-prevention protocols.
• Adapt floor activities to business needs, manage multiple customers and sustain high energy during peak periods.
• Participate in brand initiatives, training and inclusion activities; welcome feedback and demonstrate professional comportment.
• Assist teammates across functional areas and contribute to a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ year of sales experience; luxury retail background preferred.
• Demonstrated ability to meet sales targets and execute personal sales plans.
• Proficiency operating POS systems and basic computer devices (iPad, laptop); experience with mobile POS and walkie-talkies.
• Strong English language proficiency required.
• Social-media savvy with experience in live-stream shopping or video demos, clienteling and data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and navigate sales floor and stockroom.

Skills

Experience

At least 1 year of sales experience is required; luxury retail experience and familiarity with fashion trends and competitive landscape are strongly preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; retail- or fashion-related coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes creative, inclusive and client-centric retail culture rooted in New York heritage and the broader Tapestry commitment to equity and development. Employees are expected to collaborate across functions, embrace feedback, and deliver consistent, elevated service in a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.