Tapestry Sales Associate
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About Tapestry
Coach is a global fashion house originating in New York and recognised for leather goods and accessible luxury. The brand is part of the Tapestry portfolio, a global collection of consumer fashion houses, and emphasizes inclusive, design‑led products and customer experiences in retail and digital channels.
Coach is hiring a Sales Associate in Chicago, IL to deliver luxury client service and drive omni‑channel sales at 444 N. Michigan Ave.
Role & Responsibilities
- Act as the front‑line ambassador of the Coach brand by delivering elevated, personalised luxury service in accordance with the Coach Guide to Style and Service.
- Develop and maintain lasting client relationships through styling advice, product expertise and proactive follow‑up to drive repeat business.
- Drive sales performance through cross‑selling, upselling and execution of individual sales plans to meet or exceed personal and store KPIs.
- Sell across channels using mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and convert prospects.
- Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage inventory cycles, replenish stock and maintain visual merchandising standards.
- Keep the sales floor and stockroom organised and compliant with asset protection and POS procedures; assist teammates across functional areas as needed.
- Maintain professional composure and energy on the floor; adapt selling techniques to fluctuating business needs and peak traffic periods.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
- Proven experience operating POS systems and familiarity with iPad/laptop‑based Mobile POS workflows.
- Ability to work a flexible retail schedule, including nights, weekends, peak season and public holidays.
- Physical ability to lift regularly up to 25 lbs (occasionally to 50 lbs), climb, bend, kneel and manage stockroom activity.
- Strong English language proficiency.
Skills
Experience
At least one year of direct sales experience, preferably in luxury or premium retail; experience with omni‑channel selling, clienteling and social/live video commerce is strongly desired.
Education
High school diploma or equivalent; a combination of relevant education and retail experience will be considered.
Workplace
The successful candidate will be located in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid parental leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within the Tapestry group and cultivates an inclusive, creative and performance‑oriented retail culture. The environment values direct feedback, collaboration and continuous learning, with a strong focus on customer experience and team development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.