Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods, ready-to-wear and accessory collections. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes craftsmanship, innovation and inclusive culture. As an employer, Coach operates within Tapestry’s broader commitment to diversity, development and omni‑channel retail excellence.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build and nurture lasting client relationships through personalized styling, product expertise and tailored recommendations to drive repeat business.
• Execute omni‑channel selling: use mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and close sales.
• Meet or exceed individual and store sales KPIs through cross‑selling, upselling and development of personal sales plans.
• Complete daily operational duties including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Maintain an organized, visually compliant sales floor and stockroom; follow POS, asset protection and retail policies.
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Collaborate with teammates across functional areas, participate in brand initiatives and training, and contribute to a trust‑based team environment.
• Maintain a professional, calm demeanor while working a flexible schedule that includes nights, weekends and peak retail periods; regularly lift up to 25 lbs (occasionally up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency operating POS systems and mobile POS; comfortable using iPad/laptop for retail tasks.
• Ability to read price/release sheets and use walkie‑talkie communications.
• Strong English communication skills.
• Social‑media savvy with preferred experience in live‑stream shopping or video demos, clienteling and data acquisition.
• Ability to work a flexible schedule including nights, weekends, holidays and high‑traffic retail days.
• Ability to regularly lift 25 lbs and occasionally lift up to 50 lbs; ability to climb, bend and kneel as required.

Skills

Experience

Minimum of 1+ year of sales or retail experience; luxury retail background is preferred. A combination of related education and practical experience will be considered.

Education

High school diploma or equivalent; some college or retail/vocational training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a New York heritage of craft and style with Tapestry’s emphasis on inclusion and professional development. The workplace prioritizes creativity, customer focus and collaborative team dynamics, with structured training and initiatives that encourage learning and equity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.