Tapestry Sales Associate

About Tapestry

Coach is a global fashion house based in New York and a member of the Tapestry portfolio. The brand is known for modern American luxury, crafted leather goods, and accessible innovation; as part of Tapestry it operates within a multi‑brand organization committed to inclusive hiring and cross‑brand capability sharing.

Role & Responsibilities

• Serve as the front‑line ambassador of the Coach brand, consistently delivering elevated, personalized service aligned with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive follow‑up to drive repeat business and loyalty.
• Achieve individual and store sales targets by cross‑selling, upselling, and executing personal sales plans to meet KPIs.
• Leverage omni‑channel tools — mobile POS, clienteling platforms, social selling and short‑form video — to capture customer data and convert sales (including online order pickups and live‑stream demos).
• Execute daily store operations: process transactions (purchases, returns, exchanges), manage cash wrap, receive and process inventory, replenish stock, and support cycle counts.
• Maintain merchandising standards and a polished sales floor and stockroom; follow POS, retail policies and asset protection procedures.
• Adapt selling techniques to fluctuating business needs, manage multiple customers on the floor, and assist teammates across functional areas.
• Participate in brand trainings, inclusion initiatives and store initiatives; accept feedback and sustain a calm, professional demeanor.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency operating POS systems and mobile POS on devices such as iPad or laptop; comfortable using walkie‑talkies and reading price/release sheets.
• Demonstrable clienteling ability and data acquisition skills; social media savvy with experience in live‑stream shopping or video demos preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak retail seasons and public holidays; ability to lift 25 lbs regularly (up to 50 lbs occasionally) and perform physical duties on the sales floor and in the stockroom.

Skills

Experience

Minimum of 1+ years of retail or sales experience; prior luxury retail experience and demonstrated success meeting sales KPIs are preferred.

Education

No formal education requirement stated; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes inclusive, optimistic and collaborative culture. The workplace values direct feedback, creativity, customer focus and continuous learning, and supports development through training and brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.