Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear, and is part of the Tapestry portfolio. The brand combines contemporary design with craftsmanship and global retail operations; as an employer it emphasises career mobility, retail excellence and inclusive culture within a multi‑brand group.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalised service in line with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through expert styling, product knowledge and fashion advice to drive loyalty and repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interactions.
• Perform daily operational duties: cash wrap, inventory processing, replenishment, visual merchandising and stockroom maintenance.
• Process transactions efficiently (purchases, returns, exchanges, online order pickups) while following POS and asset-protection procedures.
• Support inventory cycles by receiving shipments, stocking product and managing product movement across the salesfloor and stockroom.
• Collaborate with teammates, assist across functional areas, and contribute to a trust-based team environment and brand initiatives.
• Participate in training programmes, inclusion activities and accept feedback to continuously improve service and selling techniques.

Qualifications

• Minimum 1+ years of sales experience; luxury retail background strongly preferred. A combination of relevant education and experience will be considered.
• Practical experience operating POS systems and mobile POS; comfortable using iPad and laptop devices.
• Familiarity with clienteling and data-acquisition techniques; social media savvy with experience in video demos or live-stream shopping is a plus.
• Ability to read price/release sheets and operate store communications equipment such as walkie-talkies.
• Strong English language proficiency required for EU operations.
• Ability to work a flexible schedule including nights, weekends, peak seasonal days and public holidays.

Skills

Experience

At least one year of retail sales experience; prior experience in luxury retail or with omni‑channel selling and clienteling tools is preferred. Experience with live‑stream shopping or video product demonstrations is advantageous.

Education

No formal degree required; high school diploma or equivalent preferred. A combination of relevant retail education and practical experience will be considered.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year and opportunities for global volunteering; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Coach blends contemporary creativity with a focus on craftsmanship and customer experience, operating within the global Tapestry group. The workplace emphasises inclusivity, internal mobility, continual learning and collaborative team performance, with formal D&I and employee‑resource initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.