Tapestry Sales Associate

About Tapestry

Coach is a global design-led fashion house best known for leather goods and accessible-luxury accessories and ready-to-wear. The brand is part of the Tapestry portfolio and operates an international retail network that emphasizes craftsmanship, modern design, and inclusive brand communications.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized customer service in accordance with Coach standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow-up.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert sales.
• Complete daily operational duties: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain floor and stockroom presentation: price tags, visual merchandising, stock organization and asset protection procedures.
• Support inventory cycles and loss-prevention protocols; assist teammates across functional areas as required.
• Sustain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behavior professionally.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency with POS operation and basic computer tools (iPad/laptop); experience using mobile POS and clienteling tools.
• Strong English language proficiency required.
• Social-media savvy and experience with live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend and maneuver in a retail environment.

Skills

Experience

Minimum of one year in sales, retail, or customer-facing roles; prior luxury retail experience strongly preferred. A demonstrable track record of achieving sales targets and building repeat clientele is desirable.

Education

High school diploma or equivalent required; post-secondary study in retail, fashion, business or related field considered an asset. Combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach offers a creative, fast-paced retail environment rooted in craftsmanship and modern design. As part of the Tapestry family, the workplace emphasizes inclusion, development, and a customer-first mindset, with structured training and initiatives that support diversity and career progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.