Tapestry Sales Associate

About Tapestry

Coach is a global fashion house known for craftsmanship in leather goods, accessories and ready-to-wear, founded in New York and positioned as modern American luxury. The brand is part of Tapestry, Inc., a global portfolio of consumer fashion houses, and emphasizes design-led product, omnichannel retail and inclusive brand experiences.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalized shopping experiences through styling, product expertise and fashion advice to build lasting client relationships.
• Drive revenue via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases.
• Source new customers, follow up to close sales and maintain ongoing client communications.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash wrap duties, inventory receiving and replenishment.
• Maintain sales floor and stockroom organization, execute visual merchandising and adhere to POS and asset-protection procedures.
• Support inventory cycles and shipment processing; assist teammates across functional areas as needed.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviours while maintaining a professional demeanour.
• Sustain high energy on the floor, manage multiple customers simultaneously and adapt selling techniques to shifting business needs.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS operation and basic computer devices (iPad, laptop) and familiarity with mobile POS systems.
• Ability to read price/release sheets and use walkie-talkies for in-store communication.
• Strong English language proficiency.
• Social media savvy; experience with live-stream shopping or video demos and clienteling/data acquisition is a plus.
• Ability to work a flexible schedule including nights, weekends, peak season and holidays.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; frequent bending, climbing and stockroom maneuvering.

Skills

Experience

Minimum of one year in sales, with prior luxury retail or high-end customer service experience preferred. Experience using mobile POS and clienteling tools, and familiarity with social/live selling formats is advantageous.

Education

High school diploma or equivalent; additional retail, customer service or fashion-related training is beneficial.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a design-led, collaborative and fast-paced retail culture anchored in optimism and inclusion as part of the Tapestry family. The company emphasizes continuous learning, direct feedback and cross-functional teamwork to deliver premium customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.