Tapestry Sales Associate

About Tapestry

Coach is a global New York–born fashion house and a member of the Tapestry portfolio. The brand is recognized for its craftsmanship in leather goods and accessible luxury product offerings; as part of Tapestry, Coach benefits from the resources and cross‑brand capabilities of a global house of fashion labels.

Role & Responsibilities

• Act as the frontline ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver elevated, personalised client experiences through styling advice, product expertise and active listening to build long‑term relationships.
• Drive sales performance through client acquisition, cross‑selling, upselling and follow‑up to convert opportunities into purchases.
• Leverage omni‑channel tools (mobile POS, clienteling platforms, social selling and short‑form video) to capture client data and encourage repeat business.
• Execute personal sales plans and meet or exceed individual and team KPIs.
• Support daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment.
• Maintain visual merchandising and floor standards, ensuring the sales floor and stockroom are clean, organised and fully stocked.
• Participate in brand initiatives, trainings and inclusion activities; share product and market feedback with store leadership.
• Assist teammates across functional areas as required and foster a collaborative, trust‑based team environment.
• Adhere to POS and asset protection procedures while safely handling product and store equipment.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred; a combination of relevant education and experience will be considered.
• Proficiency operating POS systems and mobile POS; comfortable using iPad and laptop devices in a selling environment.
• Social selling and clienteling experience, including live‑streaming or video demonstration familiarity (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and navigate sales floor and stockroom environments.
• Strong English proficiency.

Skills

Experience

Minimum one year of sales experience is required; prior experience in luxury or fashion retail and familiarity with omni‑channel selling and clienteling are preferred. A combination of retail education and practical experience will be considered.

Education

High school diploma or equivalent; retail or fashion‑related coursework or certifications are advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a New York sensibility with a modern, inclusive approach to luxury retail. The workplace emphasises collaboration, direct feedback and continuous learning, with a strong focus on customer‑centric service and creative problem solving consistent with Tapestry's broader commitments to equity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.