Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for leather goods and accessories, operating as a member of the Tapestry portfolio. The brand blends craftsmanship and contemporary design and sits within a global group committed to innovation, inclusion, and omnichannel retail excellence.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, upholding the Coach Guide to Style and Service standards.
• Deliver elevated, personalized client experiences through styling, product expertise, and fashion advice to build lasting relationships and loyalty.
• Achieve individual and store sales targets by cross-selling, upselling and executing tailored recommendations; develop and pursue personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-streaming) to capture client data and drive repeat business.
• Execute daily store operations including cash wrap, inventory receiving and processing, replenishment, and visual merchandising while maintaining service standards.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and follow POS, asset protection and retail policies.
• Maintain a well-organized, stocked and visually compliant sales floor and stockroom; support inventory cycles and product movement.
• Collaborate with teammates across functions, participate in brand initiatives and training programs, and promote a high-energy, trust-based team environment.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans; strong customer service orientation.
• Proficiency with POS operation and basic computer skills (iPad/laptop); experience using mobile POS and clienteling tools preferred.
• Comfortable with social selling and video-led demonstrations (short-form video, live-stream shopping) is a plus.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and maneuver the sales floor and stockroom.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency.

Skills

Experience

At least 1 year of sales experience, preferably in luxury retail; demonstrated success with POS systems, clienteling and hitting sales KPIs. Experience with social selling or live-stream/video demonstrations is advantageous.

Education

No formal degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes creative expression, inclusivity and a customer-centric mindset, supported by Tapestry’s broader commitment to equity and diversity. The workplace blends a high-performance retail ethos with structured training and collaboration, encouraging direct feedback and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.