Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house known primarily for handbags, leather goods and accessories. As a member of the Tapestry portfolio, Coach blends contemporary design with a heritage craft ethos and operates an omnichannel retail network across global markets. The brand positions itself around product quality, accessible luxury and customer‑centric retail experiences.

Role & Responsibilities

• Act as the front‑line ambassador of the brand, consistently upholding Coach’s style and service standards.
• Deliver personalized styling and product advice to build lasting client relationships and drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and tailored recommendations.
• Use Mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and close sales.
• Develop and execute personal sales plans and meet assigned KPIs.
• Source new customers, follow up on leads and convert enquiries into purchases.
• Manage multiple customers on the sales floor while maintaining high energy and professional service.
• Perform daily operational tasks including cash wrap, transactions (purchases, returns, exchanges, online pickups), inventory processing, replenishment and basic visual merchandising.
• Support inventory cycles: receive shipments, stock shelves and manage product movement between sales floor and stockroom.
• Maintain store presentation, follow POS and asset protection procedures, and assist teammates across functional areas.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour accordingly.
• Work a flexible schedule, including nights, weekends, peak season and public holidays, as required by business needs.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Demonstrable experience operating POS systems and Mobile POS; comfortable with iPad and laptop tools.
• Proven ability to build client relationships, perform clienteling and acquire customer data.
• Social media savvy with experience in short‑form video, live‑stream shopping or video demos preferred.
• Ability to work at a fast pace and perform physical tasks (regularly lift ~25 lb; up to 50 lb occasionally; climb, bend, kneel).
• Strong spoken English proficiency.
• Availability to work a flexible retail schedule including weekends and public holidays.

Skills

Experience

At least one year of retail sales experience is required; prior luxury‑retail experience is preferred. Experience operating POS/Mobile POS systems, clienteling and social selling activities is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Culture

Coach offers a collaborative, product‑driven retail environment grounded in craftsmanship and modern design. As part of Tapestry, the brand emphasises inclusion, ongoing learning and omnichannel retail innovation, with opportunities for frontline employees to develop clienteling and digital selling skills.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.