Tapestry Sales Associate

About Tapestry

Coach is a global American fashion house specialising in luxury leather goods, handbags and accessories, headquartered in New York and operating as a maison within the Tapestry, Inc. portfolio. The brand is known for contemporary craftsmanship, accessible luxury positioning and an emphasis on product durability and modern design.

Role & Responsibilities

• Act as the frontline ambassador for Coach, delivering an elevated, personalised luxury shopping experience in accordance with Coach service and style standards.
• Build and sustain client relationships through expert styling, product knowledge and proactive follow-up to drive loyalty and repeat purchases.
• Achieve individual and store sales objectives through cross-selling, upselling and execution of personal sales plans; meet or exceed KPIs.
• Leverage omni-channel tools — mobile POS, clienteling systems and social selling (including short-form video) — to capture customer data and convert traffic to sales.
• Manage point-of-sale transactions, returns, exchanges and online order pickups efficiently while adhering to asset-protection protocols.
• Perform daily store operations including inventory receiving, replenishment, visual merchandising, stockroom organisation and cyclical inventory activities.
• Maintain high energy on the sales floor, multitask across customer interactions, and adapt selling approach to shifting business needs.
• Support teammates across functional areas, participate in brand initiatives and trainings, and contribute to a collaborative, trust-based team environment.
• Comply with health and safety requirements and perform physical tasks as required (regularly lift at least 25 lbs; occasionally up to 50 lbs).

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven proficiency with POS systems and mobile devices (iPad/laptop) and familiarity with mobile POS workflows.
• Comfortable using clienteling tools, social selling platforms and, preferably, live-stream shopping or video demo formats.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift, carry and handle merchandise as described and to perform typical retail physical duties.

Skills

Experience

At least one year of retail or sales experience; prior luxury retail exposure and experience using POS, mobile clienteling tools and social/live-stream selling formats are preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail/sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid parental leave (maternity and paternity); Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, customer-centric culture rooted in inclusivity and collaboration as part of the Tapestry family. The workplace emphasises continual learning, direct feedback, and cross‑functional teamwork to deliver both exceptional service and commercial results.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.