Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury leather goods and lifestyle house and a member of the Tapestry portfolio. The brand is known for craft-led accessories, contemporary styling and an inclusive, urban sensibility; as part of Tapestry it benefits from a global retail network, structured learning programs and a corporate commitment to equity, inclusion and development.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service and adhering to Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive loyalty and repeat business.
• Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet or exceed individual and store KPIs.
• Sell across channels using mobile POS, clienteling platforms and social-selling techniques (including short-form video and live-stream demos) to capture customer data and convert traffic.
• Provide efficient transaction processing (purchases, returns, exchanges, online pickups) and support daily operational tasks: cash wrap, inventory processing, replenishment and visual merchandising.
• Support inventory cycles: receive shipments, stock shelves, manage product movement and maintain an organized sales floor and stockroom.
• Maintain store standards for presentation, asset protection and loss-prevention policies; perform physical tasks such as lifting and merchandising as required.
• Participate in brand initiatives, training programs and inclusion activities; foster a collaborative, trust-based team environment and welcome feedback.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to operate POS systems and mobile devices (iPad/laptop); familiarity with clienteling tools and basic retail reporting (price/release sheets).
• Proven ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lb (and up to 50 lb occasionally), climb, bend, kneel and maneuver throughout sales floor and stockroom.
• Demonstrable customer focus, strong interpersonal skills and the capacity to manage multiple customers concurrently.
• Social-media savvy and experience with live-stream shopping or short-form video preferred.

Skills

Experience

At least 1 year of retail sales experience; prior experience in luxury or premium retail and omni‑channel selling is preferred.

Education

High school diploma or equivalent; combination of relevant education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends craftsmanship and contemporary design with an urban, inclusive culture rooted in New York. As part of Tapestry, the workplace emphasizes training, collaboration and diversity, encouraging employees to be candid, creative and customer-focused while offering structured development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.