Tapestry Sales Associate

About Tapestry

Coach is a global luxury house best known for its leather goods, accessories and contemporary ready-to-wear. Born in New York and operating as part of the Tapestry portfolio, the brand balances craftsmanship with modern storytelling and omnichannel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service.
• Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve and exceed individual and team sales KPIs through cross-selling, upselling and tailored recommendations.
• Leverage Mobile POS, clienteling tools and social selling (including short‑form video and live‑stream demos) to capture client data and convert opportunities.
• Execute daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment, and visual merchandising.
• Maintain a well-organized sales floor and stockroom; follow POS, asset protection and retail policies.
• Support inventory cycles, participate in brand initiatives and training, and assist teammates across functional areas as needed.
• Sustain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to shifting business needs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven POS operation and basic computer proficiency (iPad/laptop, Mobile POS); familiarity with walkie‑talkie use and reading price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
• Combination of education and experience will be considered.
• Preferred: social media savvy, experience with short‑form video/live‑stream shopping, video demos, clienteling and data acquisition.

Skills

Experience

At least 1 year of retail sales experience; prior experience in luxury retail or premium brands preferred, with demonstrated ability to meet sales targets and execute omni‑channel selling.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid maternity and paternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach promotes a collaborative, customer-centric culture that prioritizes creativity, inclusivity and personal development. As part of Tapestry, the brand emphasizes diversity, employee training and a performance-driven environment guided by clear competencies such as courage, creativity and customer focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.