Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods and accessible luxury ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a multi-brand group that emphasizes inclusivity, craftsmanship, and global retail excellence.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive clienteling to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Execute omnichannel selling using mobile POS, clienteling tools and social selling (including short-form video and live demonstrations) to capture customer data and convert sales.
• Perform daily operational duties including cash wrap, processing transactions (purchases, returns, exchanges, online pickups), inventory receipt and replenishment, and basic visual merchandising.
• Maintain an organized, well-stocked sales floor and stockroom; adhere to POS, asset protection and store policies.
• Support inventory cycles and assist teammates across functional areas; participate in brand initiatives, training and inclusion activities.
• Sustain a high-energy presence on the sales floor, manage multiple customers, adapt selling techniques to business needs, and accept constructive feedback professionally.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS systems and basic computer devices (iPad, laptop) and familiarity with mobile POS and clienteling platforms.
• Strong English communication skills (verbal and written).
• Social-media savvy and experience with short-form video, live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

At least 1 year of sales experience; prior luxury retail experience is preferred and will be considered highly relevant.

Education

A combination of education and experience will be considered; high school diploma or equivalent typically expected.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York heritage with a contemporary, inclusive culture grounded in craftsmanship and creativity. As part of Tapestry, the brand emphasizes development, diversity and collaborative retail teams focused on elevated client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.