Tapestry Sales Advisor

About Tapestry

Coach is an American luxury fashion house known for its leather goods and ready-to-wear, operating as part of the Tapestry portfolio. The brand combines New York heritage with contemporary design and is backed by Tapestry’s global capabilities and commitment to inclusion, innovation, and brand-driven retail excellence.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated and personalized service in accordance with Coach style and service standards.
• Cultivate and maintain lasting client relationships through styling, product expertise, and tailored recommendations to drive loyalty and repeat business.
• Execute omni-channel selling using mobile POS, clienteling tools and social/short-form video platforms to capture data and convert interactions into sales.
• Develop and follow personal sales plans to meet or exceed individual and store KPIs; proactively source and follow up with new customers.
• Perform daily store operations including cash wrap duties, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain a high-energy sales floor, manage multiple customers simultaneously, and adapt selling techniques to shifting business needs.
• Support stockroom organization and asset protection procedures; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviors to sustain a professional environment.
• Meet physical demands of the role, including regularly lifting up to 25 lbs (occasionally up to 50 lbs), climbing, bending and moving merchandise.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency operating POS systems and familiarity with mobile POS devices (iPad/laptop); basic computer literacy required.
• Demonstrated ability to follow retail procedures including inventory cycles, cash handling and asset protection.
• Strong English communication skills required.
• Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to perform retail tasks (lifting, climbing, bending).
• Preferred: social media savvy, experience with live-stream shopping or product video demos, and clienteling/data acquisition experience.

Skills

Experience

At least one year of retail sales experience; prior luxury or premium retail experience is preferred and advantageous.

Education

High school diploma or equivalent; combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, customer-centric culture rooted in New York heritage and contemporary design. As part of the Tapestry family, the workplace emphasizes inclusivity, collaboration, and continuous learning, with a focus on mentorship and performance-driven development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.