Tapestry Sales Advisor

About Tapestry

Coach is a global luxury fashion house within the Tapestry portfolio, recognized for its modern American approach to leather goods, handbags, accessories and apparel. As part of Tapestry, Coach operates with an emphasis on brand storytelling, omnichannel retail and inclusive workplace practices.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently delivering elevated, personalized service in line with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Meet and exceed individual and store sales KPIs through cross-selling, upselling and tailored recommendations.
• Operate mobile POS and traditional POS systems, process transactions (purchases, returns, exchanges, online pickups) efficiently and accurately.
• Leverage clienteling tools, social selling platforms and short-form video to capture client data and stimulate omni-channel sales.
• Execute daily operational tasks including cash wrap duties, inventory receiving and processing, replenishment and basic visual merchandising.
• Maintain floor and stockroom standards: cleanliness, organization, inventory accuracy and adherence to asset-protection procedures.
• Support inventory cycles and product movement, assist teammates across functional areas and participate in brand initiatives and training.
• Work a flexible schedule including nights, weekends, peak selling periods and public holidays; perform physical tasks (regularly lift ~25 lbs, occasionally up to 50 lbs).

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Proven experience with POS operation and familiarity with mobile POS devices (iPad/laptop).
• Demonstrated clienteling ability and experience acquiring and maintaining customer data.
• Strong English language proficiency required.
• Social-media savvy; experience with live-stream shopping or video demos is a plus.
• Ability to thrive in a fast-paced retail environment and maintain a professional, calm demeanor under pressure.
• Availability to work a flexible schedule, including nights, weekends and peak retail periods.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and navigate store and stockroom spaces.

Skills

Experience

Minimum of one year in sales, retail or customer-facing roles; luxury retail experience preferred. A combination of relevant education and on-the-job experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance

Culture

Coach emphasizes inclusive, creative and customer-centric retail culture as part of the broader Tapestry family. The brand values collaboration, direct feedback and continuous learning, with formal training and development opportunities for store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.