Tapestry Retail Training & Development Manager

About Tapestry

Coach is a global fashion house within the Tapestry portfolio, recognised for modern American luxury handbags, leather goods and accessories. As part of Tapestry — a multi-brand house that includes Coach, Kate Spade and others — the employer places emphasis on creative design, inclusive culture and cross-brand talent mobility across international retail and corporate functions.

Role & Responsibilities

• Design, localize and deliver product, selling and customer-experience training that translates brand and market strategy into practical, store-ready behaviours.
• Drive capability-building initiatives to support sales growth and elevate customer experience across Hong Kong and Macau stores.
• Partner with Retail leadership and HR to enable key business initiatives (campaigns, CX programs, new store openings) ensuring people readiness.
• Conduct regular store visits, provide field coaching and on-floor engagement to embed learning and raise execution standards.
• Identify training needs through data, feedback and observation and develop pragmatic solutions for all retail levels.
• Develop retail teams and leaders via coaching, facilitation and structured development journeys; support talent pipelines.
• Deliver and adapt learning in retail‑friendly formats (classroom, in-store, on-the-job, digital and toolkits) and maintain training records.
• Measure learning effectiveness, follow up on action plans and iterate programs to maximise business and people outcomes.
• Translate and adapt global learning materials to ensure brand voice, accuracy and local market relevance.
• Administer and improve the learning platform to enhance engagement and learner experience; coordinate external partners and vendors.
• Manage the training budget and track spend to ensure efficient use of resources.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business Management or a related discipline.
• Minimum 5 years’ experience in retail training and development; luxury, fashion or cosmetics experience strongly preferred.
• Demonstrable capability in training needs analysis, facilitation, field coaching, customer service training and career development programs.
• Fluent spoken and written English and Chinese (Cantonese and Mandarin).
• Proficient in Microsoft PowerPoint and Microsoft Excel; capable in Chinese word processing and comfortable with digital learning platforms.
• Professional training certifications (coaching, facilitation, instructional design) are advantageous.
• Flexible to work occasional weekends/extended hours and travel across markets as required.

Skills

Experience

At least 5 years of progressive experience in retail learning & development, with a proven track record in designing and delivering retail training programs, conducting field coaching and partnering with store leadership; experience within luxury, fashion or cosmetics retail is strongly preferred.

Education

Bachelor’s degree in Human Resources, Education, Business Management or a related discipline.

Workplace

Culture

As part of Tapestry, Coach fosters an inclusive, creative and collaborative workplace that values diversity and professional development. The brand emphasises optimism, cross‑brand collaboration and investment in people to deliver elevated retail experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.